SHIPPING & RETURNS
DELIVERY
- All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Ground shipping is via UPS ground.
- Express shipping is via UPS 2nd day air.
- Ships only to the 48 contiguous United States and District of Columbia.
RETURNS
Puraclenz 30-Day Trial. 100% Refund Return Policy.
If you are unsatisfied with your purchase from puraclenz.com for any reason, you have 30 days from the date of shipment to request a full refund including shipping charges. You may return any physical product purchased on puraclenz.com in accordance with the terms below:
To qualify for a refund, all the following conditions must be met:
- 1. A return authorization must be requested from our customer service team within 30 days of your shipment date. To request a return authorization, please contact Customer Service here and if approved you will receive a free shipping label to send the returned product to the Puraclenz Service Center.
- 2.Returns must be received at the Puraclenz Service Center within two weeks of receiving authorization. The date used for the authorization is the date on the shipping label.
- 3. You must ship the Product from a location inside the country where the Product was originally purchased from Puraclenz or an authorized Puraclenz reseller.
- 4. You must return the product to Puraclenz in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- 5. The return authorization number must be included along with your returned product.
Any of the following actions will void this offer and not be eligible for a refund:
- Any Product that has been disassembled or altered by unauthorized parties or agents.
- Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Puraclenz User Guide.